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Frequently Asked Questions
Q: Do you offer volume discounts for Call Recorder?
A: Yes, please refer to the volume-pricing schedule. Discounts will be reflected in
your shopping cart automatically.
Q: Will Call Recorder also record iChat?
A: No.
Q: What format are the files generated by Call Recorder? What can I do
with them?
A: Call Recorder creates a QuickTime movie file containing
two audio tracks (one for each side of the call) and one video track. These
files can be played in QuickTime Player. See below for some easy ways
to convert the files to other formats.
Q: How do I convert my calls to MP3 files?
A: A program called Convert To
MP3 is included with Call Recorder. This conversion tool allows you
to easily convert your QuickTime files into MP3 files. To
use, drag a recorded QuickTime file to the "Convert to MP3" icon and it
quickly creates an MP3 file from your recording.
Q: How do I convert my calls to AAC (MP4) files?
A: A program called Convert To
AAC is included with Call Recorder. This conversion tool allows you
to easily convert your QuickTime files into AAC files. To
use, drag a recorded QuickTime file to the "Convert to AAC" icon and it
quickly creates an M4A file from your recording.
Q: How do I uninstall Call Recorder?
A: To uninstall Call Recorder, run the "Install Call Recorder"
program included in the disk image. Click "Uninstall".
Q: Is Call Recorder compatible with Mac OS X v10.6 (Snow Leopard)?
A: Yes, it is compatible.
Q: How can I access each side of the call as individual audio tracks?
A: Call Recorder records each side of the Skype call as a separate
QuickTime movie track. These tracks can be extracted using Quicktime Player Pro, the paid upgrade to Quicktime Player available from Apple. Since you probably don't have Quicktime Player Pro, Ecamm includes a simple conversion tool called Split Movie Tracks with Call Recorder, which can be
used to extract the individual movie tracks for further editing. The
resulting files can be used with most any sound editing program. Split Movie Tracks can be found in your Applications folder in the Movie Tools folder.
Q: Will Call Recorder record video calls?
A: Yes.
Q: Can I adjust the volume of a Skype Call?
A: Call Recorder records from the audio input and output devices (microphone and speaker) without any changes to the volume. To adjust the incoming (remote) audio volume, you can use the volume slider in the Skype chat window. (If you don't see a volume slider, make sure you have the latest version of Skype.) To adjust your own (local) volume level, use the input volume adjustments in the "Input" tab of the Mac's System Preferences Audio pref panel.
Q: How come I can't open the QuickTime movies created by Call Recorder
in some audio programs?
A: The movie files created by Call Recorder contain multiple audio tracks. This can cause QuickTime problems when opening (converting) the movies in some programs. To work around this, you can use the included Split Movie Tracks or Convert To AIFF utilities to create movies with just one audio track before editing. The conversion utilities are located in your Applications/Movie Tools folder.
Q: I'm uploading a recorded video to a website and it seems like there audio missing when it plays back on the web. What's going on?
A: The movie files created by Call Recorder contain two audio tracks. Some websites such as Facebook and YouTube may not notice the second audio track, resulting in missing audio. Before uploading, convert the movie using the provided Convert for Internet utility, which is located in your Applications/Movie Tools folder.
Q: What's the best way to import Call Recorder videos into Final Cut Pro/Express?
A: Before importing into Final Cut, we recommend first converting the movies to DV using Apple's Compressor applicaton. This will work around some conversion issues in Final Cut Pro.
Q: Is there a Windows version available?
A: Check out Call Burner, MX Skype Recorder or Pamela for Windows-based Skype recording.
Q: Will Call Recorder work with multi-person calls?
A: Yes, Call Recorder will record all participants of an audio conference call. However, it will not create a separate track for each participant. Your local audio will be on Track 1, and everyone else on Track 2. Mac Skype, and therefore Call Recorder does not support multi-person video conferences.
Q: Can Call Recorder record my voicemails?
A: Yes, Call Recorder can record voicemails as if they are normal incoming calls.
For answers to questions not listed here, feel free to contact support.
System Requirements:
Mac OS X 10.4 or later
Quicktime 7 or later
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Every Order Includes:
Instant Order Fulfillment
Free Upgrades for Life
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Some images above contain simulated content.
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Awards and Recognition:
Recent Tweets About Call Recorder:
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Remarks About Call Recorder:
"All I have to do is push the record button."
-Julie-Ann McFann
"Skype has made long-distance calling via your computer easy and inexpensive, and Call Recorder 2.0 makes it a cinch to record a Skype chat for inserting into your next podcast: it's literally as simple as clicking on a button."
-Macworld Review
"I just wanted to thank you for the Call Recorder. My parents and I spend a large portion of the year an ocean apart - the ability to record our conversations, especially with video, has been a real treasure."
-Call Recorder Customer
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© 2010 Ecamm Network, LLC. Mac, Leopard, iChat, iPad, iPhone, iPod Touch, QuickTime, Mac OS X, iOS, FaceTime, iBooks, PowerBook, MacBook and MacBook Pro are trademarks of Apple Inc. Skype is a trademark of Skype Limited.
The Bluetooth word mark and logo are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Ecamm Network is under license.
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