Frequently Asked Questions
Q: Does CardRaider work with OS X 10.9 Mavericks?
A: Yes. Be sure that you've updated to the latest version of CardRaider, which is v2.0.11.
Q: What are the limitations of the free demo?
A: The demo will recover preview-sized copies of your photos with a CardRaider logo in the corner. The full version is required to recover the original-sized photos. Also, the CardRaider demo cannot Permanently Erase
Q: Do I need a memory card reader?
Some cameras allow memory card access when connected to your Mac via the USB cable supplied with the camera. With other camera models, such as Canon digital cameras, this is not possible and a memory card reader is required to use CardRaider.
If you don't know for sure, download the CardRaider Demo
and check to see if your camera is recognized.
If you need to get a card reader, check out our card reader suggestions
Q: What image formats will CardRaider find?
A: CardRaider will find JPEG (JPG), Canon Raw, Canon Raw 2, Canon Raw TIFF, Nikon Raw, Konica Minolta Raw, Fuji Raw, Olympus Raw, Pentax Raw, Sony Alpha Raw 1 and 2, Sony Raw 2, Panasonic Raw, Kodak Raw, Leaf Raw, Sigma Raw, Digital Negative (Adobe Raw), Hasselblad H3D, Epson Raw, Leica Raw, and Mamiya Raw . See CardRaider's instruction manual
Q: Can you add support for my camera's raw format?
A: If your required format is not listed above, Please contact us
and request that your camera's raw format be supported.
Q: What kind of memory cards are supported?
A: CardRaider will work with all popular memory card types including CompactFlash (CF), XD Picture Card, SmartMedia, Secure Digital (SD), Mini Secure Digital (Mini SD), MultiMediaCard (MMC), IBM Microdrive, Memory Stick (MS), Memory Stick Duo and Memory Stick Pro (MS-PRO).
Q: How do I uninstall CardRaider?
A: To uninstall CardRaider, simply drag the CardRaider folder to the Trash icon on your dock.
Q: The demo doesn't recover original versions of my raw format photos. Will the full version do this?
A: Yes, the full version will recover the originals.
Q: Is there a Windows version available?
A: No. CardRaider is designed exclusively for the Mac.
Q: Will CardRaider recover movie files from my camera?
A: Yes, as of version 2.0, CardRaider will recover movie files.
Q: Can CardRaider scan my hard disk too?
A: No. CardRaider is only designed to scan cameras and memory cards.
Q: What is safe mode?
A: Scanning an extremely corrupted card can sometimes CardRaider to crash. If this happens, enable this option and try again. Safe mode does only what's necessary to extract your JPEGs. Safe mode will not find movies, find RAW files, or show thumbnails.
Q: What languages is CardRaider translated into?
A: CardRaider is in English and French.
For answers to questions not listed here, feel free to contact support