Frequently Asked Questions

Q: What happened to iChatUSBCam?

Q: Is this only for iChat?

Q: Do you offer volume discounts for iUSBCam?

Q: Why isn't it working for me?

Q: I'm confused. Is iUSBCam a camera driver?

Q: How do I uninstall iUSBCam?

Q: Can you add support for my obscure old camera?

Q: iChat crashes when I open it! What am I doing wrong?

Q: Is iUSBCam required in order to use the iMage webcam with iChat?

Q: Does iUSBCam require Application Enhancer?

Q: I'm a registered user but I've lost my download or my email address has changed or I need my upgrade!

Q: Will iUSBCam allow me to use an iSight for video conferencing on my ancient G3?

Q: My iChat says "This computer does not support video conferencing."

Q: Will installing iUSBCam allow me to receive one-way videoconferences on my old G3?

Q: My camera doesn't work well in low light. What can I do?

Q: Will iUSBCam function with iChat AV 2.1?

Q: Will iUSBCam function with iChat 4 (Leopard)?

Q: My trial ran out. Can I have another demo?

Q: Your customer support is incredible! How can Ecamm respond to email so quickly?

Q: Will my weird old USB webcam work with iUSBCam?

Q: Why isn't the Video Settings panel working with my cam?

Q: I don't get a Video panel in my iChat preferences at all! What's up?

Q: My DV Camcorder powers off after a few minutes. What can I do?

Q: I'm unhappy with the performance and/or picture quality. Will registering make the quality any better?

Q: What languages is iUSBCam translated into?

Q: How can select preset video settings when using macam?




Q: What happened to iChatUSBCam?

A: iChatUSBCam is now called iUSBCam. Apple asked us to change the name so as not to include the word iChat.


Q: Is this only for iChat?

A: Yes, iUSBCam is only for iChat and has no effects at all on other programs.


Q: Do you offer volume discounts for iUSBCam?

A: Yes, please refer to the volume-pricing schedule. Discounts will be reflected in your shopping cart automatically.


Q: Why isn't it working for me?

A: Please read over the support page for help.


Q: I'm confused. Is iUSBCam a camera driver?

A: No. iUSBCam fixes iChat so that it will recognize USB cameras. Your camera must already be ready and working. OS X support is available for many old and new webcams. Check here if you need drivers.


Q: Can you add support for my obscure old camera?

A: We don't decide which cameras are supported. See the previous answer.


Q: iChat crashes when I open it! What am I doing wrong?

A: See the information on driver conflicts on the known issues page.


Q: Is iUSBCam required in order to use the iMage webcam with iChat?

A: No. Instead, you should install the iMage Plugin, which is available as a free download for iMage customers. Follow the link provided in your order email to access the iMage Plugin, or use this form.


Q: Does iUSBCam require Application Enhancer?

A: No. As of version 2.0, it is not required.


Q: I'm a registered user but I've lost my download or my email address has changed or I need my upgrade!

A: Send a message to our support staff and make sure to let us know your full name. We'll look you up and take care of it as soon as we can!


Q: Will iUSBCam allow me to use an iSight for video conferencing on my ancient G3?

A: Yes, it will. But it will be slow. Try the demo to see if performance is acceptable before purchasing.


Q: My iChat says "This computer does not support video conferencing."

A: iUSBCam is not installed correctly. See troubleshooting for possible solutions.


Q: Will installing iUSBCam allow me to receive one-way videoconferences on my old G3?

A: Yes.


Q: My camera doesn't work well in low light. What can I do?

A: Try adjusting the Brightness using the "Show Video Settings" option in the "Video" menu.

For a very high-quality USB cam that works very well in low light, we recommend the Logitech QuickCam for Notebooks Pro.


Q: Will iUSBCam function with iChat AV 2.1?

A: Yes.


Q: Will iUSBCam function with iChat 4 (Leopard)?

A: Yes. Be sure you have the latest version of iUSBCam.


Q: My trial ran out. Can I have another demo?

A: Version 2.0.5 resets the 2.0.2 trial, allowing for users who tried version 2.0.2 and earlier to have a second trial period. If your version 2.0.5 trial has run out, please consider purchasing iUSBCam.


Q: Your customer support is incredible! How can Ecamm respond to email so quickly?

A: At Ecamm, customer support is very important to us. It's our mission to make sure our software works correctly for every customer. We can't sleep at night if someone has a bad experience.


Q: How do I uninstall iUSBCam?

A: See Uninstalling iUSBCam.


Q: Will my weird old USB webcam work with iUSBCam?

A: Try the demo! You'll never know unless you try. Check the camera guide for a list of reported compatible cams.


Q: Why isn't the Video Settings panel working with my cam?

A: These video settings are very camera/driver specific. Your cam might not support certain settings.


Q: I don't get a Video panel in my iChat preferences at all! What's up?

A: It sounds like you have a really old version of iChat. Apple added video conferencing in 2003.


Q: My DV Camcorder powers off after a few minutes. What can I do?

A: All cameras are different, but most have a trick to keep them from going into standby. Some turn off only when they have a tape in them. Some will not turn off if you leave the tape door open. Experiment with your cam to find a way to keep it from powering off.


Q: I'm unhappy with the performance and/or picture quality. Will registering make the quality any better?

A: No, the demo and the registered version are the same with respect to performance and picture quality.


Q: What languages is iUSBCam translated into?

A: iUSBCam is translated into French, Chinese, Turkish, Swedish and Italian. Please contact us if you would like to translate it to your own language.


Q: How can select preset video settings when using macam?

A: To select preset video settings when using macam, you must make and save these settings using the macam application. To do this, follow these instructions:

1. Quit iChat.
2. Open the macam application and connect your camera.
3. Click the first toolbar button to start video streaming.
4. Open the settings drawer by clicking the right-most button on the macam toolbar.
5. Make your video settings adjustments.
6. Select "Save current Setting" from the Control menu on the menu bar.
7. Quit the macam app and open iChat.